We understand that many of you will have questions about the conference. Here are some that we've been able to collect and answer right here.
When does the course start and finish?
The course starts now and never ends. It is a completely self-paced online course. You decide when you start and when you finish.
How long do I have access to the course?
How does a lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like, across any and all devices you own. You will also get all future updates to the course.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are not satisfied with your purchase, contact us in the first 30 days and we will give you a full refund.
I have questions about Italian and/or some of the quizzes? How do I get in touch with you?
We understand that when you’re learning a new language, you may have many questions about the language itself, how to use a specific word, how to conjugate a verb, or what’s the nicest way to tell your partner that you don’t want to share your pizza with them. For that reason, we wanted to feel closer to our students and created a private support chat. Upon enrollment, if you selected the “Molto Italiano” plan or above you will receive an email to contact Stefano and his team by e-mail or WhatsApp. We strongly suggest to use WhatsApp so that we can reply using vocal messages, they help a lot when you have a question about pronunciation.
How long will it take for you to respond to my questions and/or get corrections on my homework?
Our commitment is to reply to all questions and submit assignment corrections within 48 hours. However, we tend to respond much faster. Note that you will have to be enrolled in our “Molto Italiano” plan or above to submit your questions and assignments.
I have some technical issues with the course and/or flashcards app? What can I do?
Send us an email to email@example.com with your questions and our support team will assist you to solve your problems. We usually respond to all technical questions in 24 hours Mon-Fri.
Can I try your course for free before purchasing it?
We are sorry, but we are not offering a free trial of our course at the moment. However, we do have a 30-Day money back guarantee policy, so if you are unhappy with the course, just send us an email to firstname.lastname@example.org in the first 30 days and we will give a full refund.
Do I get access to the whole course when I enroll?
No, you don’t. Our course is very comprehensive and we’re afraid it might be overwhelming if you have access to all the material at once. For this reason we carefully divided the course into several units and made sure each unit could be completed in about a week. Some units are shorter on purpose to allow you to revise what you’ve studied so far and go back to the things you’ve struggled the most with before moving on to the next unit. For this reason, units will unlock every week. Let’s say you enroll today, you will get instant access to Unit 0. In one week, Unit 1 will unlock, in two weeks Unit 2, and so on.
I am progressing faster and I want access to the whole course now. What can I do?
In Italian we say “chi va piano, va sano e va lontano” (slow and steady wins the race), however if you want access to the whole course right away we are happy to give it to you. Just send us an email to email@example.com and we will give you full access.
How long does it take to finish the course?
It depends. The standard length of the course is 5 months, some students may take more. You should take as much time as you need to finish the course.
Why are you closing enrollment so soon?
We want to focus all our energy on a small group of students rather than hundreds of them at once. We want to make sure we address every question in the best way possible.
I can’t enroll now but I will in the future. When will you open enrollment again?
Unfortunately, we haven’t planned another enrollment opening date yet, so we don’t know when enrollment will be available again. Please, be aware that our launch price discount might not be available during our next opening.
I don’t want 24/7 support now. Can I buy it in the future if I want?
Yes. You might realize you need some extra help in the future. You will be able to buy support separately at full price in the future (100$). Just contact us at firstname.lastname@example.org and we will show you how to do that.
How long does your support last?
From when you buy the course you will have access to our support for the whole standard duration of the course (5 months) + one extra month (total 6 months). Therefore you can ask us all your questions and submit your assignments from when you enroll to up to 6 months. Note that you will have to be enrolled in our “Molto Italiano” plan or above to submit your questions and assignments.
How do I know if this course is for me?
Stefano worked very hard to make this course fit as many learning styles as possible and we added in the course all possible activities that you need to actually learn the language. With a little effort and commitment we believe you’ll achieve amazing results. If you don't know if this course is the right choice for you, send us an email to email@example.com and we will schedule a free call with you.
What level will I be at the end of this course?
This course is for absolute beginners, or early beginners to help them achieve a good understanding of the basics of the Italian language. At the end of the course you will have a solid foundation of Italian grammar, you will be able to handle many real life situations and handle basic conversations with native speakers.
Is there any additional tool or resource I should use along with the course?
Our course is very comprehensive and it covers all aspects when it comes to learn a new language (grammar, reading, writing, listening, understanding). We strongly recommend practicing what you learn with our course with native Italians after the first 5 units. Most of our past students have used apps to find language partners to practice what they’ve been learning with us. We noticed much bigger improvements in conversational skills and overall confidence in speaking Italian. If you would like to know more about this, send us an email to firstname.lastname@example.org
Are there prerequisites or language requirements?
No, our course is for absolute beginners or early beginners. No previous knowledge of Italian is required as we start from the very basics, like pronunciation.
Will I be given an official certificate upon completion of my course?
No, the goal of our course is not giving you a piece of paper “certifying” your knowledge of the language, but actually teaching you Italian and giving you the confidence to speak it with people.
What platforms can I use to access the course?
Our course is supported on all electronic devices and all browsers. You just need a computer, tablet or smartphone and an internet connection. You can access the course from multiple devices and all your progress will automatically synch between your devices.